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Offline motorhead13

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Re: Performance Problem
« Reply #10 on: 20 May, 2020, 11:50:22 AM »
The bike is under warranty but that runs out soon. I contacted the dealer about this and they said I they can look at it or I can get it done near me and they charge the warranty, the problem is that the place I go near me is still shut.

So I'm going to contact the dealer and see what they say about doing it though they may be reluctant and they are so far away (and possibly still closed), and also do I want to send it back to a place that probably sold me a bike with a fault??

I've read the previous posts about this (thanks for the links) and it seems replacements can be a bit hit and miss. Do you think it would be better trying to get a used original part or a new one? ALso does it need setting up or adjusting in anyway? I've seen in posts I need one with a position pointing to 10 o'clock though can look at mine before buying anything. I still need to have a look at mine, it also said in previous posts about a method of checking the voltage on the TPS, which seems worth doing on mine before I look at a replacement?

Offline jm2

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Re: Performance Problem
« Reply #11 on: 21 May, 2020, 12:12:40 AM »
I'd refer to reply #9.

If it is the TPS it can be costly and hard to source the original part and take some setting up.  You shouldn't have the hassle.  Name the dealer.  Even a puka one (or was it?) fitted by a dealer took a return attempt.

Once you're on your own, there are sources out there but your bike will be off the road for a bit.

Testing hasn't, in the past, seemed to so useful (unless totally knackered).  The best diagnosis I read on here was the fact one was full of water when opened up.
Only do it right - no bodging please.   Keeper of the failed stator list.   John.

Offline motorhead13

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Re: Performance Problem
« Reply #12 on: 22 May, 2020, 10:51:17 AM »
What is required for setting up a replacement?
Its not a case of finding either a used or new one and fitting it in the same postion as the old one then?
Also is it likely that it can be sorted by a garage or a new one set up by them?
When I fitted a newer engine in my 06 ZX6 I had to get the throttle adjusted electronically in some way (not balanced) which I think was something along the lines of the TPS which a garage did quite easily.

I'm going to contact the dealer and ask them to do it, my only concern would be that would they actually sort it or just do it so the FI light doesn't show and then the warranty runs out. Chance I'd have to take as otherwise its down to me to sort anyway.

Offline Art

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Re: Performance Problem
« Reply #13 on: 22 May, 2020, 12:29:43 PM »
It's still in warranty take it back and let the dealer sort it out because, going by details posted in previous TP sensor threads, it can be a right pain. They can't make the PGM-FI light go out without fixing the fault. When the Ignition is turned on the PGM-FI light comes on, it then does one of two things it goes out indicating there are no current fault codes or, it flashes indicating there is a current fault code. The number and type of flashes indicate what the fault code is, as you identified earlier.

Once the dealer has fixed the fault ask them what exactly they did to fix it. You can then check for yourself that when the ignition is turned on the PGM-FI light comes on, goes off and stays off when the engine is fired up and running. This indicates the ECM has not detected any current fault codes and the status of the FI system is normal and as it should be. You could also check to make sure the dealer cleared the ECM of the stored fault code too. If they didn't bring that to the attention of the dealer by asking the question "why are there XYZ fault codes stored in the ECU memory"?

Note stored fault codes do not necessarily indicate there is a fault they just indicate there was a fault, useful for diagnosing intermittent FI system faults.
« Last Edit: 22 May, 2020, 12:56:34 PM by Art »

Offline jm2

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Re: Performance Problem
« Reply #14 on: 22 May, 2020, 12:36:45 PM »
Bugger - written reply less useful (newer post).
Only do it right - no bodging please.   Keeper of the failed stator list.   John.

Offline Careca

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Re: Performance Problem
« Reply #15 on: 09 June, 2020, 01:47:33 PM »
I would take it back to the dealer as people have said. The dealer will for sure have a van and a driver . Get them to come and collect it.

Offline motorhead13

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Re: Performance Problem
« Reply #16 on: 23 June, 2020, 12:00:46 PM »
The latest on this.

I had it booked in to go to a garage in Bristol (nearest to me at the time that was open). Rode it a few days before it was due to go in and the FI light stayed on and got half a mile and started stuttering like it was about to stop. So turned it off and back on and was ok. But the night before it was due to go in it wouldn't start and stank of fuel when the throttle was opened to make it fire but then would die. Cancelled Bristol then typically the next day it started.

I've booked it in somewhere local now and have breakdown to get me there if needed. I hadn't gone back to the dealer as it was easier to get it done locally and also didn't particularly trust them as they'd sold me a faulty bike to start with. And was right not to as I emailedthem  to tell them the fault was worse and they've suprisingly not bothered replying. These are their details;
KH Motorcycles Ltd
 Unit F, Riverside End
 Riverside
 Market Harborough
 LE16 7PU

Kearney Hogg Motorcycles Ltd
Unit 3, Bradley Street
 Sandiacre
 Nottingham
 NG10 5AH

They knowingly sold me a faulty bike and have ignored me whenI informed them of this. So I would advise avoiding them at all costs.

Offline Art

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Re: Performance Problem
« Reply #17 on: 23 June, 2020, 01:12:09 PM »
Are you being entirely fair, how would the dealer have known of this fault at the point of sale, have you really given them reasonable opportunity to fix the fault, did you take them up on their offer to get the bike repaired locally?

When dealers sell used vehicles they don't have crystal balls and can only sell a vehicle based on its current condition as they, and you, saw it at the point of sale. Used vehicles can and do develop faults and by buying through a dealer you're protected by Law and by any warranty offered but you must allow the supplying dealer, or their agent, to repair the fault first.

You may have voided the warranty by continuing to ride the bike with the PGM-FI light on.

Offline Careca

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Re: Performance Problem
« Reply #18 on: 23 June, 2020, 07:10:37 PM »
I think the OP is more than a bit aggrieved  with his situation , and having re-read the post in the interest of neutrality  the original dealer did say bring it back to me or take it to a local dealer who will fix the problem and bill the warranty company.

Thus from that I would conclude that the bike should get sorted out at no cost to the OP and he was given the choiuce and has decided to go locally.

However whilst I completely agree bikes are mechanical devices and they go wrong from time to time, I think something else  has happened and the OP has lost faith in the selling dealer. Hopefully now its gone to a local dealer who will be able to sort out his problem and he will be on his way soon. I would have taken it to a main dealer / a dealer with the correct diagnostic equipment and the experience to sort it out.
 I don't think the OP will have voided his warranty by riding the bike. The handbook says if the PGM-FI light comes on , reduce speed and take the motorcycle to your Honda dealer as soon as possible.   

Whilst I am trying my best to be impartial, I do know how the OP feels. I bought a very expensive BMW X5 from BMW Management no less via their main dealer. The car was sold fully service all fluids up to date, everything stamped with a full BMW guarantee . You don't want to know how much it cost and what guarantees they gave me. I had the car delivered and the very next day it ran like a dog and appeared to be running on 4 cylinders instead of 8 . No problem , the car is under full BMW warranty these things happen . Off it went to my local BMW main agent, who upon receiving it plugged it in to their diagnostics. A list as long as your arm of things that were wrong with it  came up . The dealer called me and told me about the issues. I said the car is under full manufacturers warranty so please go ahead and fix it. That's the problem the dealer said. BMW UK Warranty are refusing to pay because you were sold a car with pre-existing faults.
Would BMW UK force their main agent to take the car back  ? NO Did they sack them all ? No .
Would BMW UK have a full investigation as to why said BMW dealership sold a car with pre-existing faults  hoping it wouldn't cause any trouble for a while and if it did the warranty would pay for it to be fixed instead of them ? No
Did the Dealer principal ever call me back, answer e-mails or acknowledge that he and his dealership were dodgy mother f*****s ? No.
Did anyone at BMW UK give a flying f***K ? Not a chance.
The law says I should give them the chance to put the faults right before I can reject the car for a refund despite all the evidence I had .
Its a very long story that ended up with a £25,000 repair  bill for BMW and its long an boring. Sadly I have little or no faith in dealers.
What would you have done ?

So , you see I know how the OP feels and its not nice to feel someone has had your pants down and smacked your bum .

Anyway , I hope it all gets  sorted out and the OP can go enjoy his bike.

Offline Art

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Re: Performance Problem
« Reply #19 on: 23 June, 2020, 10:00:50 PM »
I too have no confidence in dealers and I've experienced them from both sides of the fence. The point here is having chosen to purchase a used motorcycle through a dealer there is a course of action to follow should a fault develop, that course of action seems to have been ignored here.

Yes, the Owners Manual says of the PGM-FI malfunction indicator lamp

Lights when there is any abnormality in the PGM-FI (Programmed Fuel Injection) system. It should also light for a few seconds and then go off when the ignition switch is turned ON and engine stop switch is at (RUN). If it comes on at any other time, reduce speed and take the motorcycle to your Honda dealer as soon as possible.

Even if it is not possible to take the motorcycle to the dealer sooner rather than later I don't think it is reasonable to continue riding the motorcycle with the PGM-FI light on. Which is why I say the warranty may have been voided.